Returns / Refund Policy

Returns:

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are not unhappy with your order for any reason, please contact us on 01503 273444 or info@joanthewad.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Joan The Wad
Lansallos Street
Polperro
Cornwall
PL13 2QU

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.


Faulty/Damaged Goods:

If any item you receive from us arrives damaged, please contact us as soon as possible on 01503 273444 or by email info@joanthewad.co.uk.  We will then advise you on the best course of action. 

In most cases we will ask you to return the item to us for an exchange or refund/Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.


Please do not return a damaged order to us without contacting us first.