Last Order Dates for Christmas Delivery

For guaranteed Christmas delivery, please ensure that you place your order before the deadlines featured below. We cannot guarantee delivery before Christmas after these dates. 

UK Service 

Special Delivery Guaranteed Saturday Delivery - Friday 22 December

Special Delivery Guaranteed - Thursday 21 December

1st Class and 1st Class Signed For - Thursday 21 December

2nd Class and 2nd Class Signed For - Wednesday 20 December 

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Mainland UK Delivery Rates

Delivery Option Delivery Time Tracked Signed For Cost
Standard Royal Mail 2nd Class 3-5 Working Days No No £3.50 FREE on all Uk Orders £25 and above
Royal Mail 1st Class signed for 2-3 working days yes yes £4.50 FREE on all UK Orders £50 and above
Royal Mail Special Delivery Next working day if ordered before 2pm excludes Saturday delivery. yes yes £9.00 Free on all UK Orders £100 and above

European Delivery Rates

Delivery Option Delivery Time   Tracked Signed For Cost  
Standard Air Mail Small Packets. For large packets additional delivery costs may be incurred. Allow up to 10 days Yes Yes £15.00

Non-Mainland UK and International Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.

How quickly will my order arrive?

Our aim is to dispatch all orders placed by 3pm on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. Certain items are made to order so may take a little longer to process we hope to fulfill these orders within 10-14 days. 

Please note that we do our very best to assure the safe delivery of your order. We cannot be held responsible for any orders getting lost or damaged in transit by using Royal Mail 2nd class delivery option. We strongly advise using a Royal Mail signed for service. 

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the www.royalmail.com/track-your-item website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday.

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01503 273444 or email us at info@joanthewad.co.uk:

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:

Joan The Wad
Lansallos Street
Polperro
Cornwall
PL13 2QU

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01503 273444 or by email at info@joanthewad.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Please note that we do our very best to assure the safe delivery of your order. We cannot be held responsible for any orders getting lost or damaged in transit by using Royal Mail 2nd class delivery option. We strongly advise using a Royal Mail signed for service. 

In most cases we will refund the cost of posting the item back to us.
Please do not return a damaged order to us without contacting us first.

Returns / Refund Policy

Returns:

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01503 273444 or info@joanthewad.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Joan The Wad
Lansallos Street
Polperro
Cornwall
PL13 2QU

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods:

If any item you receive from us arrives damaged, please contact us as soon as possible on 01503 273444 or by email info@joanthewad.co.uk.  We will then advise you on the best course of action.

In most cases we will ask you to return the item to us for an exchange or refund/Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.

Please do not return a damaged order to us without contacting us first.